Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your") and Lopez Business Performance (Y-tunnus 3122380-5), a Finnish company trading as Sulci ("we", "us", "our", "LBP Oy"). They govern your use of the Sulci cloud service, self-hosted software, website, browser extensions, IDE extensions, and related APIs.

These Terms apply alongside our Privacy Policy, which explains how we handle your data.

2. Service Description

Sulci is a context interoperability layer for AI tools. It captures, stores, and distributes knowledge across the AI applications you use. We offer two deployment models:

• Sulci Cloud — a hosted software-as-a-service platform at app.sulci.xyz, managed and operated by LBP Oy.
• Sulci Local — open-source, self-hosted software that you download and run on your own infrastructure.

Different sections of these Terms apply to each model, as noted below.

3. Accounts

3.1 Eligibility. You must be at least 16 years old to create an account or use the service. By creating an account, you represent that you meet this requirement.

3.2 Accurate information. You agree to provide accurate, current, and complete information when creating your account and to keep it up to date.

3.3 Account security. You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at hello@lopez.fi if you suspect unauthorised access to your account.

3.4 One person, one account. Each account is for a single individual. You may not share your credentials with others or create multiple accounts for the same person.

4. Sulci Cloud

This section applies to users of the hosted Sulci Cloud service.

4.1 Availability. We aim to keep Sulci Cloud available and performant, but we do not guarantee any specific uptime percentage or response time. The service is provided without a formal Service Level Agreement (SLA).

4.2 Maintenance. We may perform maintenance that temporarily reduces availability. Where possible, we will provide advance notice for planned maintenance windows.

4.3 Modifications. We may modify, update, or discontinue features of Sulci Cloud at any time. For material changes that reduce functionality you are currently paying for, we will provide at least 30 days' notice via email or an in-app notification.

4.4 Suspension. We may suspend or restrict your access to Sulci Cloud if we reasonably believe you have violated these Terms, or if necessary to protect the security or integrity of the service.

5. Sulci Local (Self-Hosted)

5.1 No warranties. The self-hosted software is provided without warranties of any kind, whether express, implied, statutory, or otherwise. This includes, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

5.2 User assumes all risk. By downloading, installing, or running Sulci Local, you accept and assume the entire risk associated with its use. You are solely responsible for your infrastructure, configuration, data backups, and security.

5.3 No liability. LBP Oy shall not be liable for any damages, data loss, system failures, security breaches, or any other issues arising from or related to your use of the self-hosted software, regardless of the cause.

5.4 No support obligation. We are not obligated to provide support, updates, patches, or bug fixes for the self-hosted version. Any support we offer (such as community forums or GitHub issues) is provided voluntarily and may be discontinued at any time.

5.5 Open-source licence. Sulci Local is released under the MIT licence. Your use of the source code is additionally governed by that licence.

6. Your Data

6.1 Ownership. You retain full ownership of all data you store in Sulci, including knowledge atoms, preferences, and any content extracted from your connected tools. We do not claim any ownership rights over your data.

6.2 Cloud data processing. For Sulci Cloud users, we store and process your data on your behalf to deliver the service, as described in our Privacy Policy. We will not sell your data, use it to train AI models, or share it with advertisers.

6.3 Local data. For Sulci Local users, all data stays entirely on your machine or your chosen infrastructure. We have no access to it and no responsibility for it.

6.4 Data export. Cloud users can export their data at any time via the API (POST /api/v1/admin/export) or through the dashboard. We believe your data should always be portable.

7. Payment & Billing

This section applies only to paid Sulci Cloud plans.

7.1 Payment processor. All payments are processed by Stripe. By subscribing to a paid plan, you agree to Stripe's terms of service. We never see or store your payment card details.

7.2 Billing cycle. Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled before the renewal date.

7.3 Price changes. We may change our prices with at least 30 days' notice. Price changes will apply at the start of your next billing period after the notice period.

7.4 Refund policy.

• Monthly plans: No refunds for partial months. You retain access until the end of your current billing period after cancellation.
• Annual plans: If you cancel within the first 14 days, you may request a full refund. After 14 days, we will provide a pro-rata refund for remaining full months at our discretion.

7.5 Failed payments. If a payment fails, we will notify you and may downgrade or suspend your account after a reasonable grace period (typically 7 days).

8. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose or in violation of any applicable laws
• Attempt to reverse engineer, decompile, or probe the cloud infrastructure, security measures, or proprietary backend systems of Sulci Cloud
• Resell, sublicence, or redistribute access to Sulci Cloud without our written permission
• Interfere with or disrupt the service, servers, or networks connected to it
• Attempt to gain unauthorised access to other users' accounts or data
• Use automated tools to scrape, crawl, or excessively load the service beyond normal API usage
• Upload or transmit malicious code, viruses, or harmful content
• Impersonate another person or entity

Violation of this section may result in immediate suspension or termination of your account.

9. Intellectual Property

9.1 Sulci brand. The Sulci name, logo, and branding are the property of Lopez Business Performance. You may not use our trademarks without prior written consent, except as necessary to refer to our service in ordinary course (e.g. "I use Sulci").

9.2 Open-source components. The Sulci self-hosted software and its source code are released under the MIT licence. You may use, modify, and distribute the source code in accordance with that licence.

9.3 Cloud service. The cloud infrastructure, proprietary backend systems, and hosted service are not covered by the MIT licence and remain the exclusive property of LBP Oy.

9.4 Feedback. If you provide us with feedback or suggestions, you grant us a non-exclusive, royalty-free, perpetual licence to use that feedback to improve the service.

10. Limitation of Liability

10.1 Cap on liability. To the maximum extent permitted by applicable law, the total aggregate liability of Lopez Business Performance for all claims arising out of or relating to these Terms or your use of the service shall not exceed the total fees you paid to us in the 12 months preceding the claim. If you have not paid any fees, our maximum liability is EUR 100.

10.2 No consequential damages. In no event shall LBP Oy be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, regardless of the theory of liability and even if we have been advised of the possibility of such damages.

10.3 Exceptions. Nothing in these Terms excludes or limits liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Lopez Business Performance, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights
• Any content or data you store through the service

12. Termination

12.1 By you. You may terminate your account at any time through the dashboard settings or by emailing hello@lopez.fi. Cancellation takes effect at the end of your current billing period for paid plans.

12.2 By us. We may terminate or suspend your account if you materially breach these Terms, with notice where practical. In cases of severe abuse or illegal activity, we may terminate without prior notice.

12.3 Data after termination. After account termination, your data will remain available for export for 30 days. After this period, we will permanently delete your data. You are responsible for exporting any data you wish to keep before this deadline.

12.4 Survival. Sections 5 (Self-Hosted), 6.1 (Ownership), 9 (Intellectual Property), 10 (Limitation of Liability), 11 (Indemnification), and 14 (Governing Law) survive termination of these Terms.

13. Changes to Terms

We may update these Terms as the service evolves. For material changes, we will notify you by email (if you have an account) or via an in-app notification at least 30 days before the change takes effect. The "Last updated" date at the top will always reflect the current version.

Your continued use of the service after the updated Terms take effect constitutes acceptance of the changes. If you do not agree to the updated Terms, you should stop using the service and close your account.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Finland, without regard to conflict of law principles.

Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Helsinki, Finland.

If you are a consumer in the European Union, nothing in this section affects your rights under mandatory consumer protection laws in your country of residence.

15. Contact

Questions about these Terms or the service:

For privacy-specific questions, see our Privacy Policy or email privacy@sulci.xyz.